Executive dashboard
Services 1 Center, all channels. Updates every few seconds.
Agent workspace Live
Transactions today
4,130
+12% vs. yesterday
Active users now
318
Voice 31%
Average completion time
3m 32s
target 6m 00s
Customer satisfaction
4.59 / 5
n = 2,913
AI containment rate
86.9%
Completed without a human handover
Most requested services
- Vehicle registration renewal1,284
- Medical fitness test (EHS)958
- Emirates ID renewal842
- Traffic fine payment611
- Residency visa renewal447
- Labour card renewal417
- Good conduct certificate302
- New job bundle233
Entity SLA performance
| Entity | Mode | Volume | Avg time | Target | Status |
|---|---|---|---|---|---|
| MOHRE | Staff | 1,417 | 10m 12s | 7m 00s | Breached |
| ICP | Staff | 1,842 | 4m 28s | 5m 00s | On target |
| EHS | API | 958 | 1m 14s | 2m 00s | On target |
| MOI | API | 1,284 | 2m 05s | 6m 00s | On target |
Incidents
3- MOHRE09:14Auto-notified
Portal response time above 8 seconds since 09:12. 14 transactions queued for officer handling.
- EHS08:41Auto-notified
Medical results API returned intermittent timeouts. Auto-retry recovered 11 of 12 requests.
- ICP07:55Auto-notified
Photo validation rejecting a higher share of captures than usual (6.1% against 2.3% baseline).
AI operational insights
Vehicle renewals peak between 08:00 and 10:00. Two additional officers on MOI portal duty in that window would bring MOHRE queue time down by an estimated 40 percent through freed capacity.
Arabic voice sessions complete 22 seconds faster on average than typed Arabic sessions. Voice is now 31 percent of mobile traffic.
Customers who decline consent do so most often at the fines line. Showing the fine breakdown earlier in the summary reduced declines by 9 percent this week.
The MOI direct API pilot began on 2 September for one in five renewals. Average completion time for those cases fell from 5m 40s to 2m 05s.
Live transactions
Live| Time | Service | Channel | Mode | Duration | Status |
|---|